I remember this one from the original 1999 airing, so it must be good.  But I also remember seeing Bicentennial Man in 1999, so . . .

The titular Haven is one of the new high rise condos that promise the residents “the utmost in privacy and security”.  Aside from an occasional awkward encounter in the elevator, the occupants are virtually guaranteed to never see or hear their neighbors.  If unauthorized persons appear on their floor, say selling overpriced, loosely packed cookies, hovering drones will zap them.  There is never any noise, and eye contact is discouraged.  Wait, are you sure this place isn’t called The Heaven?

Caleb is not happy to have to share his elevator with another resident.  No, wait, two residents — what is this, f***ing Woodstock?  George, the holographic concierge, explains that it would be cost-prohibitive for every resident to have a private elevator.

As Caleb walks through his unit the next morning, everything seems to be Alexa’d.  He asks for the blinds to open and they do, he asks for the refrigerator door to open and it does.  He similarly bosses around the cabinets, TV, laptop, and orders muffins.  Suddenly, everything starts glitching.  His appliances turn off, and he is trapped in his condo.  We see from the identical holographic Georges on every floor responding to complaints that the failure is building-wide, not just because Caleb was mean to his toaster, and forget what he told his toilet to do.

After a pretty short time of experiencing the isolation that he pays such high HOA Fees for and still just gets basic cable, Caleb gets cabin fever.  He bundles up some knives and begins hacking away at the wall — literal, not figurative — between him and his neighbor.  Really, what is that going to do?  Isn’t that unit in the same condition as his?  Wouldn’t he have been better off trying to reach the hallway?  How about tossing a paperweight or a sofa out the window with a note attached?  This seems like the worst possible plan — oh wait, his neighbor is a hot chick.  Well-played then.

She also happens to be an electronics whiz.  In no time, she shorts out her door so it swings open.  Alyssa and Caleb go into the hallway which is dim with emergency lighting.  George is back online and actually visible in the dark because, in a masterful bit planning, they used an albino as the model for holographic George.

The rest of the episode is them trying to reach the ground floor while George puts obstacles in their way, sometimes fatally.  It’s not exactly Die Hard in a . . . uh, highrise . . . er, OK just like Die Hard.  So it’s a little like Die Hard, just without the machine guns, homicidal ballet dancer, Huey Lewis look-alike, coke-snorting yuppie, Urkel’s neighbor, Clarence Beeks, and George is no Hans Gruber.  Still, they are trapped in a building, you feel the claustrophobia, and they are constantly in danger and on the move.

Their constant motion gives the episode an inertia the Outer Limits sometimes lacks.  They even have an interesting message at the end.  I’m not sure if it is a great episode, but it is one of my favorites.

Other Stuff:

• Caleb was fine, but I find the actor kind of annoying.  Maybe it’s jealousy because he dated Lorelei on The Gilmore Girls.  Her daughter Rory was hot too.  I could have gone either way in that family, being right in the middle of the two of them.  Two years younger than Lorelei, and 13 years older than her daughter.  Yep, right in the middle.  Too close to call, really. ^[1]
• [1] Based on the reboot ages; I’m not an monster.